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Tell us about your property or project. We’ll respond within two business days with a tailored scope and fee estimate.
Typical engagements include feasibility studies, operational audits, concept development, and pre-opening advisory.
Straightforward answers about hospitality consulting, boutique hotel development, and guest experience work.
We analyse market demand, competitive positioning, projected RevPAR and GOP margins, and capital requirements. The output is a phased investment roadmap with risk-adjusted return scenarios. Most studies take four to six weeks.
Both. Our recent projects include a 22-key luxury conversion in Mayfair and a 40-suite cliffside resort in the Algarve. We tailor the approach to the property’s scale, ownership structure, and local context.
We track repeat booking rates, average review scores, and service recovery frequency. In a recent engagement at The Lanesborough, repeat bookings rose 12% and TripAdvisor rating moved from 4.6 to 4.8 within six months.
It depends on scope. A concept and feasibility phase usually takes two to three months. Full advisory through planning, design, and pre-opening can run twelve to eighteen months. We break it into clear milestones with go/no-go decisions.
Yes. We design and deliver training modules focused on service recovery, reading non-verbal cues, and pre-arrival personalisation. These can be delivered on-site or virtually, and we provide follow-up coaching sessions.
Reach us by phone, email, or in person during business hours.
For project inquiries, email is fastest. Existing clients may reach us directly by phone during business hours.