TheLoxford respects your privacy. This policy explains how we collect, use, store, and share your personal data when you interact with our website or services. It applies to all visitors, clients, and partners.

1. Data We Collect

We may collect the following categories of personal data:

• Form data: name, email address, phone number, company name, and any message you submit via our contact or inquiry forms.
• Technical data: IP address, browser type and version, device identifiers, operating system, and browsing behaviour on our site (pages visited, time spent, referral source).
• Analytics data: aggregated usage statistics collected via cookies and similar tracking technologies (see section 4).

2. How We Use Your Data

We process your data for the following purposes:

• To respond to your inquiries, requests, or service proposals.
• To provide hospitality management consulting, boutique hotel development advisory, and guest experience enhancement services.
• To improve our website, content, and service offerings based on usage patterns.
• To comply with legal obligations and enforce our terms.

3. Legal Basis for Processing

We process your data based on your consent (e.g., when you submit a form), our legitimate interest in improving our services and website, and compliance with applicable legal obligations. Where consent is required, you may withdraw it at any time by contacting us.

4. Cookies & Tracking

Our website uses cookies and similar technologies to collect technical and analytics data. These include session cookies (necessary for site functionality) and persistent analytics cookies (to understand site usage). You can manage your cookie preferences through your browser settings. Third-party analytics providers (e.g., Google Analytics) may process data on our behalf under strict data processing agreements.

5. Data Sharing & Third Parties

We do not sell your personal data. We may share your data with trusted third-party service providers who help us operate our website and deliver services, including:

• Web hosting and infrastructure providers.
• Analytics and email communication platforms.
• CRM and project management tools used to manage client relationships.

These providers are contractually bound to protect your data and may only process it in accordance with our instructions. We may also disclose data if required by law or to protect our legal rights.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy, or as required by law. Form submissions are typically retained for up to 24 months after the last interaction, unless a longer retention period is required for contractual or legal reasons.

7. Your Rights

Depending on your jurisdiction (including under GDPR and CCPA), you may have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you.
• Correction: request that we correct inaccurate or incomplete data.
• Deletion: request that we delete your data, subject to legal retention requirements.
• Portability: request a machine-readable copy of your data.
• Opt-out / Withdraw consent: object to processing or withdraw consent at any time.

To exercise any of these rights, please contact us using the details below. We will respond within the timeframe required by applicable law.

8. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit (HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet is completely secure.

9. International Transfers

Your data may be transferred to and processed in countries outside your own. Where such transfers occur, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses) to protect your data in accordance with this policy.

10. Anti-Misrepresentation Statement

TheLoxford does not make misleading claims, create false urgency, or use fake endorsements or testimonials. We do not imply official affiliation with any brand, government body, or certification unless explicitly verified. Any results, projections, or case studies shared on this site are based on real client engagements and are not guaranteed for all situations. We are committed to honest, transparent communication.

11. Contact Us

If you have any questions about this privacy policy, wish to exercise your rights, or have a complaint, please contact us:

TheLoxford
325 van der Walt Branch Apt. 316
Email: info@theloxford.com
Phone: 043 641 7215

12. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.